{"id":1125,"date":"2021-06-02T15:29:22","date_gmt":"2021-06-02T15:29:22","guid":{"rendered":"https:\/\/twfoo.co\/client\/ease\/v2\/?page_id=1125"},"modified":"2022-10-22T15:01:24","modified_gmt":"2022-10-22T15:01:24","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/ease-healthcare.com\/ph\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1125\" class=\"elementor elementor-1125\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-25c4966 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"25c4966\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f2db3bc\" data-id=\"f2db3bc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-13de722 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13de722\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ae3355\" data-id=\"3ae3355\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b3f4019 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b3f4019\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our Policies<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-372d5b7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"372d5b7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-74d9994 animated-slow elementor-invisible\" data-id=\"74d9994\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:800}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fc24296 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc24296\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6da9502 privacy-nav-tab\" data-id=\"6da9502\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1703d95 elementor-align-left elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1703d95\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"#booking-cancellations-policy\">\t\t\t\t\t<span class=\"elementor-icon-list-text\">Bookings & Cancellation Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"#returns-policy\">\t\t\t\t\t<span class=\"elementor-icon-list-text\">Returns Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"#shipping-policy\">\t\t\t\t\t<span class=\"elementor-icon-list-text\">Shipping Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t<a href=\"#risk-policy\">\t\t\t\t\t<span class=\"elementor-icon-list-text\">Risk Policy<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d154288\" data-id=\"d154288\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ea2ef38 privacy-content elementor-widget elementor-widget-text-editor\" data-id=\"ea2ef38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div id=\"booking-cancellations-policy\">\u00a0<\/div><h2>Bookings &amp; Cancellations Policy<\/h2><p><strong>Preparing for your appointment\u00a0<\/strong><\/p><p>Please be ready 5 minutes before your appointment time. Although our doctors will do their best to meet you at your exact booking time, there may be cases in which our doctors are slightly delayed. If such a situation arises, we kindly request your patience. If, within 15 minutes of your designated time slot, you are unable to connect with our doctors, please reach out to us at hello.ph@easehealthcare.com<\/p><p><strong>Missed appointments<\/strong><\/p><p>In the event that you are absent from the call during your designated timeslot, we will attempt to reach out to you at the mobile number that you\u2019ve provided us. If we are unable to reach you, we will consider the appointment to be a no-show, and we reserve the right to forfeit the consultation fee paid.<\/p><p><strong>Cancelling or postponing your appointment<\/strong><\/p><p>We understand that things do come up, but we would like to request that if you need to cancel or postpone an appointment, you let us know at least 6 hours in advance. You can do this by reaching out to us at customer.care@ease-healthcare.com, or calling our hotline. We will unfortunately be unable to provide any refunds for cancellations made less than 6 hours in advance of an appointment.<\/p><p><strong>Cancelling medication purchases<\/strong><\/p><p>Please note that once you have had your appointment and your prescription has been dispensed by the pharmacy, we will no longer be able to offer any refunds or cancellations due health and safety regulations. Therefore if you need to cancel your medication purchase, please let us know as early as possible.<\/p><p><strong>Cancellations by doctor<\/strong><\/p><p>In very rare instances, our doctors may have to attend to urgent matters and may therefore have to cancel or postpone your teleconsultation appointment. In such an event, a member of our customer service team will be in touch. You will not be charged for any cancelled appointments, and if you decide not to reschedule, a full refund will be issued to you.<\/p><div id=\"returns-policy\">\u00a0<\/div><h2>Returns Policy<\/h2><p><strong>No returns or refunds<\/strong><\/p><p>Due to the nature of our products, such as birth control medication, we are unfortunately unable to offer any returns or refunds, unless these products are faulty, wrongly described or different from what you had purchased.<\/p><p>This applies even if you experience side effects or react negatively to a particular type of birth control. This is why we recommend customers who are first-time users of birth control, or who wish to switch birth control brands, to purchase a one month\u2019s supply until they are comfortable with their new birth control pills.<\/p><p><strong>Sample collection<\/strong><\/p><p>In order for our labs to provide accurate results for your STI tests, all self-collected samples will need to be collected, handled and stored in accordance with the instructions provided. This is because all samples will decay after some time, and this rate of decay depends on how they are handled and stored.<\/p><p>If for any reason, you are unsure about anything regarding sample collection, please reach out to us. If our labs are unable to process your samples because they have been improperly collected or handled, we can provide another set of tools, free of charge. However, this means you\u2019ll have to repeat the sample collection process. Hence, it\u2019s always better to try to get it right the first time if you can!<\/p><div id=\"shipping-policy\">\u00a0<\/div><h2>Shipping Policy<\/h2><p>We deliver 7 days a week. Birth control pills and condoms take 1-3 working days to arrive in Metro Manila and 3-5 working days for the rest of the Philippines.<\/p><p>Please note that for safety and privacy reasons, only the patient or their authorized person can collect the medication package. Therefore, if you are not home, you will need to authorize someone to collect the package on your behalf. To do so, you can either call our hotline to let us know the details of the authorized person, or indicate their details in the \u201cadditional comments\u201d section of the checkout page.<\/p><p>If have opted for our courier service and (a) you have provided us with an incorrect or incomplete address or (b) we are unable to contact you or your authorized recipient and there is no safe place to leave the package, we may be able to attempt redelivery. However, please note that additional charges may apply.<\/p><p>No cancellations or refunds are allowed for any packages that are misdelivered, delivered late, or not delivered due to an incorrect or incomplete address \/ contact details provided.<\/p><h2>Risk Policy<\/h2><p>Different forms of birth control have different effects on different people, and certain acts (or in some cases, the failure to act) can increase the risk of complications. These are some examples of risks associated with birth control. If you choose to purchase birth control without mitigating these risks or any risks that you are aware or have been made aware of, you agree that neither us, nor your doctor, shall be responsible for any issues arising therefrom.<\/p><p><strong>Blood pressure<\/strong><\/p><p>Birth control can have an effect on blood pressure, and certain pills can increase blood pressure in some women. This is more likely to occur if you\u2019re overweight, have had high blood pressure during a previous pregnancy, have a family history of high blood pressure or mild kidney disease.<\/p><p>The combination of birth control pills and cigarette use may be especially dangerous for some women. A small percentage of patients may develop severe, even life-threatening hypertension and the hypertensive effects are felt long after the pills are discontinued.<\/p><p>This is why we ask for your blood pressure when you attempt to purchase of birth control pills from us, and is also why we strongly recommend that if you are unable to provide us a blood pressure reading (taken in the last 6 months), you do not proceed with your purchase until you have had your blood pressure checked. Knowing your blood pressure will allow us to recommend certain types of birth control pills that are more suitable for you. Not having this information would hinder our ability to work out what\u2019s best. Measuring your blood pressure only takes a few minutes, and you can do so for FREE at any Guardian or Watsons pharmacy.<\/p><p>If you choose to purchase birth control without providing us with a blood pressure reading, you agree that we shall not be responsible for any issues arising from or associated with the lack of a blood pressure reading, including hypertension.<\/p><p><strong>Smoking<\/strong><\/p><p>Smoking while on birth control restricts blood flow to the heart and constricts blood vessels, which may increase the risk of blood clots and also puts you at a higher risk of getting a stroke or heart attack. Hence, if you wish to take birth control, it is advisable that you reduce the average number of cigarettes you smoke a day to less than one.<\/p><p>If you choose to purchase birth control through us, you confirm that you understand the risks, and that, if you smoke, you will commit to reducing your smoking levels accordingly before taking any birth control. In addition, if you smoke and if you choose to purchase birth control through us, you agree that we shall not be responsible for any issues arising from or associated with smoking.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-39bdf20 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"39bdf20\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-37e554e\" data-id=\"37e554e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-d5599fb\" data-id=\"d5599fb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-391c9db animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"391c9db\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c541676 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c541676\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:500}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Have a question for us? Fill in the contact form below and a member of our team will assist you.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-af83a01 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"af83a01\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6130577 animated-slow elementor-invisible\" data-id=\"6130577\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:600}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8647668 elementor-button-align-center common-contact-form elementor-hidden-tablet elementor-hidden-phone elementor-widget elementor-widget-form\" data-id=\"8647668\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1125\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8647668\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Ease\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_cf3448f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper \">\n\t\t\t<select name=\"form_fields[field_cf3448f]\" id=\"form-field-field_cf3448f\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<option value=\"Choose a topic to get connected with the relevant care team\">Choose a topic to get connected with the relevant care team<\/option><option value=\"I&#039;d like to learn more about a service\">I&#039;d like to learn more about a service<\/option><option value=\"Question about my medication\">Question about my medication<\/option><option value=\"Where is my package?\">Where is my package?<\/option><option value=\"There is an issue with my purchase\">There is an issue with my purchase<\/option><option value=\"Feedback about a service\">Feedback about a service<\/option><option value=\"Change\/cancel an appointment\">Change\/cancel an appointment<\/option><option value=\"Technical\/IT issues\">Technical\/IT issues<\/option><option value=\"Account related issues\">Account related issues<\/option><option value=\"Other\">Other<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bc56852 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bc56852]\" id=\"form-field-field_bc56852\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b2b510a elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b2b510a]\" id=\"form-field-field_b2b510a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_9dc9798 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_9dc9798]\" id=\"form-field-field_9dc9798\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email Address\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_bffcf92 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_bffcf92]\" id=\"form-field-field_bffcf92\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone Number\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_f8d313b elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_f8d313b]\" id=\"form-field-field_f8d313b\" rows=\"4\" placeholder=\"Type your message here...\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9bbfe1b elementor-col-100\">\n\t\t\t\t\t<label style=\"padding-bottom: 0;\">Attachment<\/label>\n<input type=\"file\" name=\"form_fields[field_9bbfe1b]\" id=\"form-field-field_9bbfe1b\" class=\"elementor-field elementor-size-sm  elementor-upload-field form-upload\" required=\"required\" aria-required=\"true\" data-maxsize=\"22\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n<style>\n.form-upload[type=file] {\nwidth: 100%;\n}\n.form-upload[type=file]::file-selector-button {\nbackground-color: #B2BFB3;\nborder: 1px solid #B2BFB3;\nborder-radius: 5px;\npadding: 3px 20px;\nfont-family: \"Inter\", sans-serif;\nfont-weight: 700;\nfont-size: 12px;\nline-height: 24px;\ncolor: white;\nmargin-right: 10px;\n}\n.form-upload[type=file]::file-selector-button:hover {\nbackground-color: #457672;\nborder: 1px solid #457672;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c4c972 elementor-button-align-center common-contact-form elementor-hidden-desktop elementor-widget elementor-widget-form\" data-id=\"9c4c972\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1125\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"9c4c972\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Ease\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_cf3448f elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper \">\n\t\t\t<select name=\"form_fields[field_cf3448f]\" id=\"form-field-field_cf3448f\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<option value=\"Choose a topic\">Choose a topic<\/option><option value=\"I&#039;d like to learn more about a service\">I&#039;d like to learn more about a service<\/option><option value=\"Question about my medication\">Question about my medication<\/option><option value=\"Where is my package?\">Where is my package?<\/option><option value=\"There is an issue with my purchase\">There is an issue with my purchase<\/option><option value=\"Feedback about a service\">Feedback about a service<\/option><option value=\"Change\/cancel an appointment\">Change\/cancel an appointment<\/option><option value=\"Technical\/IT issues\">Technical\/IT issues<\/option><option value=\"Account related issues\">Account related issues<\/option><option value=\"Other\">Other<\/option>\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bc56852 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bc56852]\" id=\"form-field-field_bc56852\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First Name\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_b2b510a elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_b2b510a]\" id=\"form-field-field_b2b510a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Last Name\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_9dc9798 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_9dc9798]\" id=\"form-field-field_9dc9798\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email Address\" required=\"required\" aria-required=\"true\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_bffcf92 elementor-col-50 elementor-sm-50 elementor-field-required\">\n\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_bffcf92]\" id=\"form-field-field_bffcf92\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Phone Number\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_f8d313b elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_f8d313b]\" id=\"form-field-field_f8d313b\" rows=\"4\" placeholder=\"Type your message here...\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9bbfe1b elementor-col-100\">\n\t\t\t\t\t<label style=\"padding-bottom: 0;\">Attachment<\/label>\n<input type=\"file\" name=\"form_fields[field_9bbfe1b]\" id=\"form-field-field_9bbfe1b\" class=\"elementor-field elementor-size-sm  elementor-upload-field form-upload\" required=\"required\" aria-required=\"true\" data-maxsize=\"22\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n<style>\n.form-upload[type=file] {\nwidth: 100%;\n}\n.form-upload[type=file]::file-selector-button {\nbackground-color: #B2BFB3;\nborder: 1px solid #B2BFB3;\nborder-radius: 5px;\npadding: 3px 20px;\nfont-family: \"Inter\", sans-serif;\nfont-weight: 700;\nfont-size: 12px;\nline-height: 24px;\ncolor: white;\nmargin-right: 10px;\n}\n.form-upload[type=file]::file-selector-button:hover {\nbackground-color: #457672;\nborder: 1px solid #457672;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-76919f2\" data-id=\"76919f2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our Policies Bookings &#038; Cancellation Policy Returns Policy Shipping Policy Risk Policy \u00a0 Bookings &amp; Cancellations Policy Preparing for your appointment\u00a0 Please be ready 5 minutes before your appointment time. Although our doctors will do their best to meet you at your exact booking time, there may be cases in which our doctors are slightly [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Our Policies - Ease<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ease-healthcare.com\/ph\/our-policies\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our Policies - Ease\" \/>\n<meta property=\"og:site_name\" content=\"Ease\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/easehealthcaresg\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-22T15:01:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/ease-healthcare.com\/ph\/#organization\",\"name\":\"Ease Healthcare\",\"url\":\"https:\/\/ease-healthcare.com\/ph\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/easehealthcaresg\",\"https:\/\/www.instagram.com\/ease.philippines\/\",\"https:\/\/www.linkedin.com\/company\/ease-healthcare\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/ease-healthcare.com\/ph\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/ease-healthcare.com\/ph\/wp-content\/uploads\/2022\/04\/image-5.png\",\"contentUrl\":\"https:\/\/ease-healthcare.com\/ph\/wp-content\/uploads\/2022\/04\/image-5.png\",\"width\":400,\"height\":321,\"caption\":\"Ease Healthcare\"},\"image\":{\"@id\":\"https:\/\/ease-healthcare.com\/ph\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/ease-healthcare.com\/ph\/#website\",\"url\":\"https:\/\/ease-healthcare.com\/ph\/\",\"name\":\"Ease\",\"description\":\"Transforming Women&#039;s Health\",\"publisher\":{\"@id\":\"https:\/\/ease-healthcare.com\/ph\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/ease-healthcare.com\/ph\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/ease-healthcare.com\/ph\/our-policies\/#webpage\",\"url\":\"https:\/\/ease-healthcare.com\/ph\/our-policies\/\",\"name\":\"Our Policies - 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