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App Guide & FAQs
Here are some guides and troubleshooting FAQs to help you on your journey
What are the types of logs available?
There are three types of logs you can make. An Activity log, a Symptom log and a Benefit log.
- Activities relate to your contraceptive use and include logs such as taking a pill, taking plan B, making a note etc. These have an impact on your protection status and your contraceptive use records.
- Symptoms relate to any symptoms that you might be experiencing. These have an impact on your protection status, as well as determine the action plans and insights that the app provides you.
- Benefits relate to positive experiences. Track your benefits to monitor improvements to your health and wellness especially when you are starting on new medication or making changes to your routine.
How do I make a log?
You can make a log by following these steps:
- Select the Log button (the middle button of the bottom menu)
- Choose a category to log – either Activity, Symptoms or Benefits
- Enter the log information
- Press the submit button at the bottom of the relevant tab
Please note that you can only log one category at a time.
How do I see my past logs?
You can see your past activity logs by following these steps:
- Go to your Profile (the circle on top right corner)
- Select Activity History
You can also track your progress and the total number of logs made by going to Home (the first tab of the bottom menu) and selecting Journey at the top of the page
How do I delete / edit old logs?
You can edit / delete old logs by following these steps:
- Go to your Profile (the circle on top right corner)
- Select Activity History
- Swipe left on the entry you’d like to edit/delete
Do note that, to ensure accurate cycle tracking, entries that mark the start of your birth control cycle can only be edited, while daily logs can only be deleted.
How do I make a log for a date in the past?
By default, opening the log module would set up a log for today’s date. However, you can make a log for a date in the past by following these steps:
- Go to Home (the first tab of the bottom menu) and select Journey at the top of the page
- Select an historical date on the calendar for which you want to make a log
- Press the Log button in the middle of the bottom menu of the screen
- A log module will pop up, with the title “Tell us about [your selected date]”. Make your log as you usually would and press Submit.
Please note that making a log for a past date does not delete or replace any logs on that date. If you had made an incorrect log, please delete that log first and then make a new one to ensure accurate protection tracking.
Make sure that your app version is up to date
We are constantly releasing new versions of the app to add new features and improve our user experience. Please make sure that you are using the most up-to-date version of the app. Otherwise, some features may not work properly.
The quickest way to check this is to go to Google Play / AppStore and searching “Ease Birth Control” to see if there is an update available. If you’re reading this on your mobile, you can go straight there using this link.
Refreshing your current cycle
If you keep getting an incorrect protection status or birth control cycle dates, it might be to an incorrect log or a “double log” where you might have inadvertently logged two pills on the same day. The best thing to do in this case is to review the start date and the past logs for your current birth control cycle to check if there are any incorrect or duplicate logs made. You can find our guide to editing / deleting past logs in the logs section of this guide.
If you have checked / amended your logs and are still facing issues then the next best step is to “refresh” your current cycle by:
- deleting all the logs leading back to the start of your current cycle,
- press edit for the first log of your current cycle (e.g. start of new pill pack) and re-enter the details and press “submit”,
- re-entering all the logs leading back to the start of your current cycle. You can find our guide to making logs for a date in the past in the logs section of this guide.
- restart the app.
If you have tried all of the above and are still unable to resolve the issue, please reach out to our support team using the contact form below.
Facing issues when trying to log in
If you are encountering issues logging in, please follow the steps below:
- Ensure that you are using the right email account and login method. If you had created your account using Google or Facebook SSO, you will need to use the same login method in future attempts. If you would like to be able to log in using Google / Facebook SSO and an Ease password, please reset your password once you have logged in.
- Ensure that you have verified your email address. You should have received an email prompting you to verify your email when you first registered with Ease. Search your inbox for the verification email and click the verification link to complete the verification process, and then try logging in again. If you have not verified your email address or cannot find the verification email, reach out to us and a member of our support team will assist you.
- Try resetting your password. You can do this by selecting “Forgot Password” at the sign in screen. If you are unable to reset your password, or are still facing issues, reach out to us and a member of our support team will assist you.
Changing your account information
You can change your account information, including your name, phone number and other details at the Profile section of the app (the circle in the top right corner)
Need more help?
Fill in the contact form below and a member of our team will assist you.
