If you’re unsure what type of birth control may work best for you, our doctors will be able to help. You can book a teleconsultation with one of our doctors to discuss different birth control options, and find what works best for you according to your health history and preferences. You may book your appointment here.

Yes. There are many different kinds of birth control pills (with different doses of hormones). Depending on your medical history, some pills may be more suitable for you than others.

1. If you have used birth control before, you can fill in our online health questionnaire and attend a check-in appointment with a doctor. If you're a first-time birth control pill user, you will need to sign up for a teleconsultation with one of our physicians for $20 to discuss birth control options in greater detail.
2. Our doctor will review your questionnaire responses and issue a prescription (if appropriate).
3. We deliver your birth control to your doorstep in discreet, unbranded packaging.
4. Once your supply runs out, simply submit a short renewal form to get a refill

Ease delivers medication 7 days a week including weekends and public holidays. We offer two delivery options in Singapore:

• – Standard delivery (1-3 working days). Your package will be delivered to your doorstep.
• – Express delivery (4 hours from your doctor’s appointment for purchases made before 5pm). Purchases made after 5pm will be delivered by 12pm the next day. Your package will be delivered to your doorstep. (For example if you order at 2pm and your doctor’s is at 3pm your package will arrive by 7pm. If you order at 9pm and your doctor’s appointment is at 11pm your package will arrive by 12pm the next day).

If you would like to provide additional information or special notes for the delivery driver, you may indicate them on the checkout page.

Yes, all first time birth control users will have to sign up for a birth control teleconsultation for our doctor to understand your health history and preferences before prescribing a suitable brand/type of birth control for you. You may book your appointment here.

Some common side effects include headaches, nausea, spotting (light bleeding between periods), breast tenderness, and/or changes in your menstrual cycle (it might come early, late, or stop altogether). Good news is that they don’t affect everyone and they tend to go away in 2-3 months as your body gets adjusted to the hormones.

There are two main differences among different brands of pills.

• 1. Number of pills per pack: Some pills contain only 21 active pills. This means that for 1 week a month, you won’t take any pills and start your next pack after the 7-day break. Other brands provide 28 pills (24 active pills and 4 placebo pills) which means you will take 1 pill each day of the month.
• 2. Hormonal dosage: While all combination pills contain the hormones estrogen and progestin, they have different dosage levels. Specific dosage levels may suit you best depending on your health history and your preferences (e.g. if you want to skip your periods or not). If in doubt, you may sign up for a teleconsutlation with one of our doctors, who will be able to help you find a brand that works for you.

Yes. If this is your first purchase of birth control pills through Ease, you will need to attend a teleconsultation with the doctor before they can write your prescription and get your medication dispensed. You may book your appointment here.

However, if you have purchased birth control pills using Ease and would like to renew your purchase, you can simply fill up a Birth Control Renewal form and we will arrange for your medication to be dispensed and dispatched without the need for an appointment. You may fill up the form here.

Ease delivers medication 7 days a week including weekends and public holidays. We offer two delivery options in Singapore:

• – Standard delivery (1-3 working days). Your package will be delivered to your doorstep.
• – Express delivery (4 hours from your doctor’s appointment for purchases made before 5pm). Purchases made after 5pm will be delivered by 12pm the next day. Your package will be delivered to your doorstep. (For example if you order at 2pm and your doctor’s appointment is at 3pm your package will arrive by 7pm. If you order at 9pm and your doctor’s appointment is at 11pm your package will arrive by 12pm the next day).

If you would like to provide additional information or special notes for the delivery driver, you may indicate them on the checkout page.

We do not currently have any arrangements with insurers. However, we're happy to provide any invoices or documents you may need to make your claims. Please reach out to us.

As long as there is no medical reason to stop taking the pill, you can be on it for years, whether to regulate your menstrual cycle, treat cramps or prevent pregnancy. The best part? You can stop taking the pill at any point if you decide you do want to get pregnant; there is no change in long-term fertility with the use of birth control pills.

Although many women are used to getting birth control through their doctor’s office, you can now get the same options online for less hassle. Ease offers extensive support to anyone exploring different birth control pill options, and free shipping once you decide which route you want to take.

Getting birth control online instead of in person has a number of benefits, including:

Convenience. With Ease, you can request a prescription whenever you want or need it, saving you any scheduling problems or time-consuming trips to the doctor’s office.

Accessibility. When visiting a doctor, you usually only have a few minutes to get all of your questions answered. The medical team here at Ease can answer whatever questions you might have, when you have them.

Savings. Getting your pills delivered straight to your door means saving money on transportation, parking, and the time you may need to take off work to see your doctor.

Getting your birth control online may feel like a leap, so feel free to contact a member of our team for further information

With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies.

Just like birth control pills, the patch contains synthetic hormones. Your body will require some time to adjust to a change in hormone levels as you start using the patch.

During this time, you may experience some side effects such as headaches, nausea, bloating (water retention not fat gain), and breast tenderness. These are normal, and usually subside within 2-3 months of continuous patch use. It is worth noting that not everyone experiences side effects, and that the severity of the symptoms varies from person to person.

If this is your first time considering any form of birth control, we'd recommend that you schedule a Birth Control Teleconsultation with our doctors as they can better advise you on the types of birth control, and which would be most suitable for you depending on your individual health and lifestyle needs. You may book your appointment here.

The patch is best applied to the upper outer arm, butt, stomach, or back areas. It should not be applied on your breasts. You can stick it on the same area each time, however it is recommended that you switch areas inbetween patches to prevent skin irritation.

Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding).

If you find that you need emergency contraception more than 2 or 3 times a month, we recommend that you consider starting regular birth control which is much more effective (up to 99% effective when used as directed) compared to emergency contraception (ranges from 58%-94% effective, depending on timing), and also more affordable in the long-term.

While most people do not experience side effects from using emergency contraceptive pills, some do experience spotting or irregular bleeding about one week before and/or after your scheduled period. Other potential side effects include nausea*, vomiting*, headache, dizziness, breast soreness, or cramping for 1 to 2 days after taking emergency contraception.

*If you vomit within 2 hours of taking emergency contraception, your body may not have absorbed the pill and you will need to purchase a new pill. If this happens please reach out to us immediately.

Emergency contraceptive pills have efficacy rates of 58% - 94% in preventing pregnancies. The efficacy depends on the time the medication is taken and the brand of emergency contraception purchased.

You may want to consider taking emergency contraception if:

• - You had sex without a condom or if the condom breaks, slips, or falls off.
• - You had sex and have missed your combined hormonal contraception (pill, patch, or ring) for more than 24 hours.
• - You had sex and are more than 3 hours late while on the progesterone-only pill.

Birth control pills are taken regularly to prevent pregnancy, while emergency contraception is used as backup contraception to prevent pregnancy after unprotected sex or when birth control fails. Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding).

You can receive your emergency contraception in as little as 4 hours after your doctor's appointment by selecting our free express 4-hour delivery service. It is therefore best to schedule your appointment as early possible.

Yes. Due to existing health regulations, you will need to attend a video check-in appointment with our doctor before your prescription can be written and your medication dispensed. 

We will attempt to re-deliver it on the same day or the next day. However, please note that additional charges may apply.

Yes, you may change your shipping address for a particular order. To do so, please reach out to us via live chat or telephone. However, please note that additional charges may apply if an address change is requested after your order has already been dispatched.

Unfortunately, due to health and safety regulations, we cannot accept returns on prescription medication. However, if you believe we have made an error with your order, please reach out to us immediately.

For safety and privacy reasons, only the patient or their authorised person can collect the medication package. If you are not home, you will need to authorise someone to collect on your behalf. To do so, you can reach out to us to let us know the details of the authorized person, or indicate their details in the "additional comments" section of the checkout page.

You can sign up for a Sexual Health Teleconsultation to speak with our doctor if you're experiencing symptoms of yeast infection, bacterial vaginosis or urinary tract infection such as:

• - Burning, redness, and swelling of the vagina and the vulva
• - Pain or burning sensation when urinating
• - Pain during sex
• - Soreness
• - A thick, white vaginal discharge that looks like cottage cheese and does not have a bad smell
• - Fishy smell that gets stronger after sex
• - Itching
• - Thin white, gray, or green discharge
• - Needing to pee more often than usual during the night (nocturia)
• - Pee that looks cloudy
• - Needing to pee suddenly or more urgently than usual
• - Needing to pee more often than usual
• - Blood in your pee
• - Lower tummy pain or pain in your back, just under the ribs

Remember though, this is not an emergency service. If you experience severe symptoms and/or require immediate medical attention, visit a clinic or hospital immediately.

If, during your teleconsultation, your doctor believes that your situation requires you to attend a physical check-up or face to face appointment, we will be able to arrange one for you via one of our partner clinics.

Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are well-trained to deliver medical advice and prescribe treatments through telemedicine.

It is recommended for sexually active adults to get tested at least once a year, even when practicing safe sex regularly.

If you are sexually active with multiple partners, have unprotected sex, suspect a partner may have an STI due to visible symptoms and/or if they have multiple sexual partners - it is recommended for you to get tested more than the minimum recommendation of once per year.

You may sign up for an STD teleconsultation to discuss STD testing packages with one of our doctors or directly sign up for an at-home / in-clinic STD test.

Here are some of the common symptoms of STI / STDs, if they appear near your genitals, anus, or mouth:

• - Pain
• - Swelling
• - Bumps, sores, or rashes
• - Itching and/or burning
• - Pain or burning when you urinate
• - Vaginal discharge that has a different smell, color, or texture
• - Bleeding from your genitals (that is not your period)

However, note that many STI / STDs have no signs or symptoms (asymptomatic). You can transmit your infection to your sexual partners even if you're not experiencing any visible symptoms. Hence, it is important to use protection during sex, such as a condom, and get tested regularly. If you're unsure if what you're experiencing might be a symptom of an STD, you may sign up for an STD teleconsultation to discuss them with one of our doctors or sign up for an STD test.

Yes. You can get an STI from both giving and receiving oral sex. STIs including HIV, syphilis, herpes, gonorrhea, HPV, trichomoniasis, and chlamydia, can be transmitted via oral sex. Certain STIs such as herpes can spread through skin-to-skin contact, while others can infect your throat through oral sex.

We currently offer four types of at-home or in-clinic STI testing packages. This means that you can get tested at home or at one of our partner clinics.

• - HIV Test ($49) — HIV
• - Basic STI Test ($169) — Syphilis, Herpes II, HIV and Hepatitis B
• - Essential STI Test ($249) — Chlamydia, Gonorrhoea, HIV and Syphilis
• - Full STD Test ($349)– Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV

You may book your preferred package and learn more about it here.

If you are unsure of which test package to go for, we recommend for you to sign up for an STI Teleconsultation where one of our doctors can advise you on the different test options, and which test package would be more suitable for you based on your healthcare needs!

The HIV Test (HIV) and Basic STI Test (Syphilis, Herpes II, HIV and Hepatitis B) require just a blood sample.

The Essential Test (Chlamydia, Gonorrhoea, HIV and Syphilis) and Full STD Test (Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV) require a blood sample and vaginal swab (females) or urine sample (males)

Blood samples are collected by our licensed phlebotomist at a location of your choice (either at home or at our partner clinics) — the entire procedure takes up to 5 minutes.

Vaginal swabs and urine samples are self-obtained (at home or at our partner clinics) and sent to the lab for testing.

You will receive the results via email within 7 working days or earlier. You may choose to sign up for a free consultation to discuss results and if necessary treatment options with our doctors or clinic partners.

You may book your preferred package and learn more about it here.

Studies show that self-obtained vaginal swabs are as accurate as clinician-collected cervical specimens in the diagnosis of chlamydia and gonorrhoea.

Our partner laboratory also regularly uses self-obtained vaginal swabs for these tests and from their experience, the results are as accurate as if they were taken at a clinic by a doctor.

Our testing packages are available for everyone!

Yes, it is important to take note of the window period of STI testing. This refers to the time period between the time of exposure to the infection and the time when infection indicators can be successfully detected by the test.

For maximum accuracy, our at-home STI tests should be taken at least 45 days after exposure.

All of the test packages we offer include a complimentary post-test teleconsultation, where you can discuss your results and treatment options with our doctors! Any medication that is then prescribed will be charged separately, and delivered to you.

On certain occassions, a face to face consultation with a doctor may be needed. In such an event, a member of our dedicated care team will reach out to you to make the necessary arrangements.

Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are trained to deliver medical advice and prescribe treatments through telemedicine.

Yes it is. According to MOH telemedicine requirements, all first-time patients must attend a video consult with a doctor in order to receive a prescription.

All Ease healthcare users will have access to our medical support team and dedicated care team, meaning that you can get your questions answered and get additional help and support throughout your healthcare journey, even after your doctor's consultation is over.

Per MOH regulations, our doctor and medical team will need to confirm your identity before treating you via telemedicine.

Our D Mannose+ Booster works by flushing your urinary tract. The active ingredient D-Mannose makes it less likely for the bacteria to stick to your urinary tract, thereby reducing the likelihood of a urinary tract infection.

No. Our supplement products are formulated with ingredients that do not interfere with hormonal birth control.

Our supplements work by supporting your urinary tract health. They do not cure UTIs. If you have an active UTI, speak to a doctor to get advice and explore treatment options.

Cranberry Daily is made in the USA and D Mannose+ Booster is made in Singapore.

Apply the foam on the external vulva area and rinse thoroughly with water.

The pH Balanced Mist provides antibacterial protection, soothes the skin to avoid itchiness & discomfort and relieves odor caused by sweat and bacteria in the vulva area.

Spray the mist (1-2 pumps) on your underwear or the external vulva area.

No. While the Probiotic Cleanser and pH Balanced Mist may provides antibacterial support to keep future infections at bay, it does not cure active infections. If you have an active infection such as a yeast infection or bacterial vaginosis you’ll need to seek treatment which needs to be prescribed by a doctor. Our doctors at Ease can provide you with advice and treatment options which can be delivered to you within 4hrs.

The Probiotic Cleanser & pH Balanced Mist is meant for all skin types including sensitive skin. However, if you have had a previous bad reaction to any of the ingredients in the product, we recommend that you use it with caution.

The Probiotic Cleanser & pH Balanced Mist is within the range of 3.8 to 4.5. This is the same range as the vulva’s natural pH level which means that the formulation is pH balanced and does not disrupt the vulva’s natural pH level or the vulva’s microbiota.