FAQ

Help & FAQs

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Yes it is. All medication purchased through Ease are prescribed on the same rules and medical standards applied to your family physician. Our medical professionals will only prescribe medication when it is safe to do so based on the information you've provided us.

We work with major retail pharmacies to dispense your medication, so you can be assured that your medication is dispatched from a reliable source.

We are neither a pharmacy nor a clinic. Ease is a digital health platform that improves access to sexual and reproductive health services through the use of technology.

We work closely with licensed doctors, retail pharmacies and testing labs to ensure that the process of attending consultations, obtaining medication, and getting tested is as streamlined and convenient as possible.

All our doctors on the Ease platform are Singapore Medical Council registered medical practitioners, and abide by Singapore Medical Council (SMC) Ethical Codes and Ethical Guidelines (ECEG) and take reference from the National Telemedicine Guidelines (NTG). Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are trained to deliver medical advice and prescribe treatments through telemedicine.

When you sign up for an appointment with us, or request a prescription, you will be given the details of the physician who will be attending to you.

Ease does not replace your primary care provider, but helps you avoid scheduling multiple appointments by providing convenient access to a range of sensitive healthcare services. We encourage you to continue seeing your primary care provider, especially for annual check-ups and urgent care.

We are currently only available in Singapore.

Unfortunately not. For legal reasons, we need the person who will use the medication or who is undergoing the test to create their own account with their details, and to request the prescription or test from us. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us at customer.care@ease-healthcare.com or 9076 5845 .

Your privacy and security is extremely important to us. We have therefore developed our platform with strict security protocols to protect your personal data and ensure that your information stays safe with us.

When used perfectly, the pill is 99% effective. This is much higher than condoms and other forms of birth control. The more regularly you take your pills, the more effective they will be. However, because many people don’t use the pill perfectly (e.g. missing their pill), it can end up being around 91% effective. This is why we strongly recommend that you do your best to use to take your pill consistently, and in the manner prescribed by your medical provider.

If you’re unsure what type of birth control may work best for you, our doctors will be able to help. You can book a teleconsultation with one of our doctors to discuss different birth control options, and find what works best for you according to your health history and preferences.

Yes. There are many different kinds of birth control pills (with different doses of hormones). Depending on your medical history, some pills may be more suitable for you than others.

  1. If you have used birth control before, you can fill in our online health questionnaire and attend a short check-in appointment with a doctor. If you're a first-time birth control pill user, you will need to sign up for a longer teleconsultation with one of our physicians for $20 to discuss birth control options in greater detail.
  2. Our doctor will review your questionnaire responses and issue a prescription (if appropriate).
  3. We deliver your birth control to your doorstep in discreet, unbranded packaging.
  4. Once your supply runs out, simply submit a short renewal form to get a refill

Ease offers a vareity of delivery options:

  • - Free Standard (2-3 working days) Delivery delivered via SingPost. Your package will be delivered to your letterbox.
  • - Free 4-hour delivery from your doctor's appointment or, for renewals and post-appointment medicine purchases, by 3pm the next day.

You can also choose to self-collect your package from our office near Clarke Quay.

Yes, all first time birth control users will have to sign up for a birth control teleconsultation for our doctor to understand your health history and preferences before prescribing a suitable brand/type of birth control for you.

Some common side effects include headaches, nausea, spotting (light bleeding between periods), breast tenderness, and/or changes in your menstrual cycle (it might come early, late, or stop altogether). Good news is that they don’t affect everyone and they tend to go away in 2-3 months as your body gets adjusted to the hormones.

There are two main differences among different brands of pills.

  • 1. Number of pills per pack: Some pills contain only 21 active pills. This means that for 1 week a month, you won’t take any pills and start your next pack after the 7-day break. Other brands provide 28 pills (24 active pills and 4 placebo pills) which means you will take 1 pill each day of the month.
  • 2. Hormonal dosage: While all combination pills contain the hormones estrogen and progestin, they have different dosage levels. Specific dosage levels may suit you best depending on your health history and your preferences (e.g. if you want to skip your periods or not). If in doubt, you may sign up for a teleconsutlation with one of our doctors, who will be able to help you find a brand that works for you.

Yes. If this is your first purchase of birth control pills through Ease, you will need to attend a short video consultation with the doctor before they can write your prescription and get your medication dispensed.

However, if you have purchased birth control pills using Ease and would like to renew your purchase, you can simply fill up a Birth Control Renewal form and we will arrange for your medication to be dispensed and dispatched!

You can receive your birth control in as little as 4 hours after your doctor's appointment, if you select our free 4-hour delivery service. Purchases made following an appointment will be delivered by 3pm the next day. You can also select our free 1 - 3 business day lettebox delivery via Singpost, which works best if you are not in a hurry and might not be home to receive the package.

We do not currently have any arrangements with insurers. However, we're happy to provide any invoices or documents you may need to make your claims. Please reach out to us at customer.care@ease-healthcare.com if you need any assistance on this.

As long as there is no medical reason to stop taking the pill, you can be on it for years, whether to regulate your menstrual cycle, treat cramps or prevent pregnancy. The best part? You can stop taking the pill at any point if you decide you do want to get pregnant; there is no change in long-term fertility with the use of birth control pills.

Although many women are used to getting birth control through their doctor’s office, you can now get the same options online for less hassle. Ease offers extensive support to anyone exploring different birth control pill options, and free shipping once you decide which route you want to take.

Getting birth control online instead of in person has a number of benefits, including:

Convenience. With Ease, you can request a prescription whenever you want or need it, saving you any scheduling problems or time-consuming trips to the doctor’s office.

Accessibility. When visiting a doctor, you usually only have a few minutes to get all of your questions answered. The medical team here at Ease can answer whatever questions you might have, when you have them.

Savings. Getting your pills delivered straight to your door means saving money on transportation, parking, and the time you may need to take off work to see your doctor.

Getting your birth control online may feel like a leap, so feel free to contact a member of our team for further information

The patch and the pill work similarly by releasing hormones to prevent pregnancy, or to regulate your hormones (with benefits such as, lightening cramps, periods and managing acne). With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies. Unlike the pill, the frequency of use for the patch is different. While the pill comes in packs of 21 or 28 pills depending on the brand, the patch comes in packs of 3, of which you apply once a week, for 3 weeks each month and have one patch-free week before starting again.

With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies.

Just like birth control pills, the patch contains hormones. Your body will require some time to adjust to a change in hormone levels as your start using the patch.

During this time, you may experience some side effects such as headaches, nausea, bloating (water retention not fat gain), and breast tenderness. These are normal, and usually subside within 2-3 months of continuous patch use. It is worth noting that not everyone experiences side effects, and that their severity varies from person to person.

If this is your first time considering any form of birth control, we'd recommend that you schedule a Birth Control Teleconsultation with our doctors as they can better advise you on the types of birth control, and which would be most suitable for you depending on your individual health and lifestyle needs.

The patch is best applied to the upper outer arm, butt, stomach, or back areas. It should not be applied on your breasts. You can stick it on the same area each time, however it is recommended that you switch areas inbetween patches to prevent skin irritation.

Emergency contraception works by blocking your ovaries from ovulating. If you do not release an egg during ovulation, you cannot get pregnant. Emergency contraception is not an abortion pill and will not work if you are already pregnant.

Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding).

If you find that you need emergency contraception more than 2 or 3 times a month, we recommend that you consider starting regular birth control which is much more effective (up to 99% effective when used as directed) compared to emergency contraception (ranges from 58%-94% effective, depending on timing), and also more affordable in the long-term.

While most people do not experience side effects from using emergency contraceptive pills, some do experience spotting or irregular bleeding about one week before and/or after your scheduled period. Other potential side effects include nausea*, vomiting*, headache, dizziness, breast soreness, or cramping for 1 to 2 days after taking emergency contraception.

*If you vomit within 2 hours of taking emergency contraception, your body may not have absorbed the pill and you will need to purchase a new pill. If this happens, please contact us immediately at customer.care@ease-healthcare.com or 9076 5845

Emergency contraceptive pills have efficacy rates of 58% - 94% in preventing pregnancies. The efficacy depends on the time the medication is taken and the brand of emergency contraception purchased.

You may want to consider taking emergency contraception if:

  • - You had sex without a condom or if the condom breaks, slips, or falls off.
  • - You had sex and have missed your combined hormonal contraception (pill, patch, or ring) for more than 24 hours.
  • - You had sex and are more than 3 hours late while on the progesterone-only pill.

Birth control pills are taken regularly to prevent pregnancy, while emergency contraception is used as backup contraception to prevent pregnancy after unprotected sex or when birth control fails. Emergency contraception should not be used as regular birth control. Although there are no known health risks, regular use can result in increased side effects (like irregular bleeding).

You can receive your emergency contraception in as little as 4 hours after your doctor's appointment by selecting our free express 4-hour delivery service. It is therefore best to schedule your appointment as early possible.

Yes. Due to existing health regulations, you will need to attend a short video check-in appointment with our doctor before your prescription can be written and your medication dispensed. 

We deliver 7 days a week. If you opt for our 4 hour delivery service, between 11am - 4pm, we will ship your prescription to you within 4 hours of your doctor's appointment (or in the case of post-consultation purchases or renewals, from your doctor's approval) free of charge. All orders made after 4pm on weekdays will be shipped the next day. Please note that you, or an authorized person will need to be home to receive the package.

If you opt for our standard postal service, we will ship your medication on the same day as your doctor's appointment / approval and you will receive it within 1 - 3 working days. You can also self-collect your order from our office near Clake Quay. Please contact us if you would like to learn more about this option

We will attempt to re-deliver it on the same day or the next day. However, please note that additional charges may apply.

Unfortunately, due to health and safety regulations, we cannot accept returns on prescription medication. However, if you believe we have made an error with your order, please contact us at customer.care@ease-healthcare.com

For safety and privacy reasons, only the patient or their authorised person can collect the medication package. If you are not home, you will need to authorise someone to collect on your behalf. To do so, you can either call our hotline to let us know the detials of the authorized person, or indicate their details in the "additional comments" section of the checkout page.

This is a teleconsultation that lasts up to 10 minutes. You will be able to discuss your symptoms or clarify any concerns and/or questions you may have regarding any symptoms you experience, as well as seek advice on future prevention. If appropriate, our doctors will be able to prescribe your treatment

You can sign up for a Sexual Health Teleconsultation to speak with our doctor if you're experiencing symptoms of yeast infection, bacterial vaginosis or urinary tract infection such as:

  • - Burning, redness, and swelling of the vagina and the vulva
  • - Pain or burning sensation when urinating
  • - Pain during sex
  • - Soreness
  • - A thick, white vaginal discharge that looks like cottage cheese and does not have a bad smell
  • - Fishy smell that gets stronger after sex
  • - Itching
  • - Thin white, gray, or green discharge
  • - Needing to pee more often than usual during the night (nocturia)
  • - Pee that looks cloudy
  • - Needing to pee suddenly or more urgently than usual
  • - Needing to pee more often than usual
  • - Blood in your pee
  • - Lower tummy pain or pain in your back, just under the ribs

Remember though, this is not an emergency service. If you experience severe symptoms and/or require immediate medical attention, visit a clinic or hospital immediately.

If, during your teleconsultation, your doctor believes that your situation requires you to attend a physical check-up or face to face appointment, we will be able to arrange one for you via one of our partner clinics.

Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are well-trained to deliver medical advice and prescribe treatments through telemedicine.

Sexually Transmitted Infections (STIs) or Sexually Transmitted Diseases (STDs) are infections that are transmitted between partners during sexual activity. You can contract an STI through unprotected vaginal, anal, or oral sex with someone who has an STI. Some STIs can have serious long-term and even life-threatening consequences, and others may go undetected due to being asymptomatic (i.e. they dont show any symptoms).

Certain STIs, such as chlamydia, syphilis, and gonorrhea can be treated with antibiotics. Other STIs, such as HIV, hepatitis C, and herpes cannot be cured, though the symptoms can be managed and treated.

You may sign up for an STD teleconsultation to discuss STD test packages with one of our doctors or directly sign up for an at-home or in-clinic STD test.

It is recommended for sexually active adults to get tested at least once a year, even when practicing safe sex regularly.

If you are sexually active with multiple partners, have unprotected sex, suspect a partner may have an STI due to visible symptoms and/or if they have multiple sexual partners - it is recommended for you to get tested more than the minimum recommendation of once per year.

You may sign up for an STD teleconsultation to discuss STD testing packages with one of our doctors or directly sign up for an at-home / in-clinic STD test.

Here are some of the common symptoms of STI / STDs, if they appear near your genitals, anus, or mouth:

  • - Pain
  • - Swelling
  • - Bumps, sores, or rashes
  • - Itching and/or burning
  • - Pain or burning when you urinate
  • - Vaginal discharge that has a different smell, color, or texture
  • - Bleeding from your genitals (that is not your period)

However, note that many STI / STDs have no signs or symptoms (asymptomatic). You can transmit your infection to your sexual partners even if you're not experiencing any visible symptoms. Hence, it is important to use protection during sex, such as a condom, and get tested regularly. If you're unsure if what you're experiencing might be a symptom of an STD, you may sign up for an STD teleconsultation to discuss them with one of our doctors or sign up for an STD test.

Yes. You can get an STI from both giving and receiving oral sex. STIs including HIV, syphilis, herpes, gonorrhea, HPV, trichomoniasis, and chlamydia, can be transmitted via oral sex. Certain STIs such as herpes can spread through skin-to-skin contact, while others can infect your throat through oral sex.

We currently offer four types of at-home STI testing packages:

  • - HIV Test ($49) — HIV
  • - Basic STI Test ($169) — Syphilis, Herpes II, HIV and Hepatitis B
  • - Essential STI Test ($249) — Chlamydia, Gonorrhoea, HIV and Syphilis
  • - Full STD Test ($349)– Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV

If you are unsure of which test package to go for, we recommend for you to sign up for an STI Teleconsultation where one of our doctors can advise you on the different test options, and which test package would be more suitable for you based on your healthcare needs!

"For HIV Test (HIV) and Basic STI Test (Syphilis, Herpes II, HIV and Hepatitis B): Blood Sample

Essential (Chlamydia, Gonorrhoea, HIV and Syphilis) and Full STI Test (Chlamydia, Gonorrhoea, Syphilis, Hepatitis B, Herpes II and HIV): Blood Sample and Vaginal Swab (females) or Urine Sample (males)

Blood samples are collected by our licensed phlebotomist at a location of your choice (either at home or with a partner clinic) to avoid a painful prick draw! — the entire procedure takes up to 5 minutes.

 

Vaginal swabs and urine samples are self-obtained and will be picked up when they are ready to be collected, to be sent to the lab for testing."

Studies show that self-obtained vaginal swabs are as accurate as clinician-collected cervical specimens in the diagnosis of chlamydia and gonorrhoea.

Our partner laboratory also regularly uses self-obtained vaginal swabs for these tests and from their experience, the results are as accurate as if they were taken at a clinic by a doctor.

Our testing packages are available for everyone!

Yes, it is important to take note of the window period of STI testing. This refers to the time period between the time of exposure to the infection and the time when infection indicators can be successfully detected by the test.

For maximum accuracy, our at-home STI tests should be taken at least 45 days after exposure.

All of the test packages we offer include a complimentary post-test teleconsultation, where you can discuss your results and treatment options with our doctors! Any medication that is then prescribed will be charged separately, and delivered to you.

On certain occassions, a face to face consultation with a doctor may be needed. In such an event, a member of our dedicated care team will reach out to you to make the necessary arrangements.

Yes it is. Ease is a telemedicine platform developed in compliance with Singapore’s Ministry of Health guidelines, enabling our doctors to prescribe medication and see patients remotely.

Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health's telemedicine e-learning course and are trained to deliver medical advice and prescribe treatments through telemedicine.

Yes it is. According to MOH telemedicine requirements, all first-time patients must attend a video consult with a doctor in order to receive a prescription.

All Ease healthcare users will have access to our medical support team and dedicated care team, meaning that you can get your questions answered and get additional help and support throughout your healthcare journey, even after your doctor's consultation is over.

Per MOH regulations, our doctor and medical team will need to confirm your identity before treating you via telemedicine.

Our gummies contain cranberry puree which helps to cleanse and protect your urinary tract and guard against infections!

Our D Mannose+ Booster works by flushing your urinary tract. The active ingredient D-Mannose makes it less likely for the bacteria to stick to your urinary tract, thereby reducing the likelihood of a urinary tract infection.

No. Our supplement products are formulated with ingredients that do not interfere with hormonal birth control.

Our supplements work by supporting your urinary tract health. They do not cure UTIs. If you have an active UTI, speak to a doctor to get advice and explore treatment options.

Cranberry Daily is made in the USA and D Mannose+ Booster is made in Singapore.

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