PH FAQ

Help & FAQs

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Yes it is. All medication purchased through Ease are prescribed on the same rules and medical standards applied to your family physician. Our medical professionals will only prescribe medication when it is safe to do so based on the information you've provided us.

We are partnered with a Philippine-based retail pharmacy that holds an LTO license and Philippine business permit to dispense your medication, so you can be assured that your medication comes from a reliable source.

We are neither a pharmacy nor a clinic. Ease is a service platform that improves access to sexual and reproductive health services through the use of technology and supply chain innovations.

We work closely with licensed doctors and pharmacies to ensure that the process of attending consultations and obtaining medication is as streamlined and convenient as possible

All our doctors on the Ease platform are registered medical practitioners who hold a Philippine Professional Regulation Commission (PRC) license. When you sign up for an appointment with us, or request a prescription, you will be given the details of the physician who will be attending to you.

Ease does not replace your primary care provider, but helps you avoid scheduling multiple appointments by providing convenient access to a range of sensitive healthcare services. We encourage you to continue seeing your primary care provider, especially for annual check-ups and urgent care.

We are currently available in Singapore and the Philippines (nationwide).

For legal reasons, we need the person who will use the medication to create their own account with their details. If your partner, friend or relative needs to use our services, please have them create an account or reach out to us at customer.care@ease-healthcare.com.

Your privacy and security is extremely important to us. We have therefore developed our platform with strict security protocols to protect your personal data and ensure that your information stays safe with us.

When used perfectly, the pill is 99% effective. This is much higher than condoms and other forms of birth control. The more regularly you take your pills, the more effective they will be. However, because many people don’t use the pill perfectly (e.g. missing their pill), it can end up being around 91% effective. This is why we strongly recommend that you do your best to use to take your pill consistently, and in the manner prescribed by your medical provider.

If you’re unsure what type of birth control may work best for you, our doctors will be able to help. You can book a teleconsultation with one of our doctors to discuss different birth control options, and find what works best for you according to your health history and preferences.

Yes. There are many different kinds of birth control pills (with different doses of hormones). Depending on your medical history, some pills may be more suitable for you than others.

  1. Fill in our online health questionnaire.
  2. Our doctor will review your questionnaire responses and issue a prescription (if appropriate).
  3. We deliver your birth control to your doorstep in discreet, unbranded packaging.
  4. Once your supply runs out, simply submit a short renewal form to get a refill

We ship nationwide via LBC and in Manila via Lalamove.

Birth control pills and condoms take 1-2 business days to arrive in Metro Manila/Antipolo and 3-10 business days for the rest of the Philippines. Birth control patches take 9-20 days nationwide.

Delivery costs are as follows:

Metro Manila: 100PHP, Luzon: 120PHP, Visayas: 140PHP, Mindanao 160PHP

If it’s your first time using hormonal birth control, we recommend that you sign up for a birth control teleconsultation to understand the different brands available, clarify any questions you may have with one of our doctors, and find out which brand might work best for you.

Some common side effects include headaches, nausea, spotting (light bleeding between periods), breast tenderness, and/or changes in your menstrual cycle (it might come early, late, or stop altogether). Good news is that they don’t affect everyone and they tend to go away in 2-3 months as your body gets adjusted to the hormones.

There are two main differences among different brands of pills.

  • 1. Number of pills per pack: Some pills contain only 21 active pills. This means that for 1 week a month, you won’t take any pills and start your next pack after the 7-day break. Other brands provide 28 pills (24 active pills and 4 placebo pills) which means you will take 1 pill each day of the month.
  • 2. Hormonal dosage: While all combination pills contain the hormones estrogen and progestin, they have different dosage levels. Specific dosage levels may suit you best depending on your health history and your preferences (e.g. if you want to skip your periods or not). If in doubt, you may sign up for a teleconsutlation with one of our doctors, who will be able to help you find a brand that works for you.

Birth control pills take 1-2 business days to arrive in Metro Manila/Antipolo and 3-10 business days for the rest of the Philippines. Birth control patches take 9-20 days.

We do not currently have any arrangements with insurers. However, we're happy to provide any invoices or documents you may need to make your claims. Please reach out to us at customer.care@ease-healthcare.com if you need any assistance on this.

As long as there is no medical reason to stop taking the pill, you can be on it for years, whether to regulate your menstrual cycle, treat cramps or prevent pregnancy. The best part? You can stop taking the pill at any point if you decide you do want to get pregnant; there is no change in long-term fertility with the use of birth control pills.

Although many women are used to getting birth control through their doctor’s office, you can now get the same options online for less hassle. Ease offers extensive support to anyone exploring different birth control pill options, and free shipping once you decide which route you want to take.

Getting birth control online instead of in person has a number of benefits, including:

Convenience. With Ease, you can request a prescription whenever you want or need it, saving you any scheduling problems or time-consuming trips to the doctor’s office.

Accessibility. When visiting a doctor, you usually only have a few minutes to get all of your questions answered. The medical team here at Ease can answer whatever questions you might have, when you have them.

Savings. Getting your pills delivered straight to your door means saving money on transportation, parking, and the time you may need to take off work to see your doctor.

Getting your birth control online may feel like a leap, so feel free to contact a member of our team for further information

The patch and the pill work similarly by releasing hormones to prevent pregnancy, or to regulate your hormones (with benefits such as, lightening cramps, periods and managing acne). With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies. Unlike the pill, the frequency of use for the patch is different. While the pill comes in packs of 21 or 28 pills depending on the brand, the patch comes in packs of 3, of which you apply once a week, for 3 weeks each month and have one patch-free week before starting again.

With perfect use (i.e. no missed patches, and patches are applied and changed correctly), the patch is up to 99% effective at preventing pregnancies.

1. Create an account

2. If you have used birth control before, you can fill in our online health questionnaire and attend a short free video check-in appointment with a doctor. If you're a first-time birth control user, you will need to sign up for a longer video teleconsultation with one of our physicians for PHP 500 to discuss birth control options in greater detail.

3. Our doctor will issue a prescription (if appropriate).

4. We deliver your birth control patches to your doorstep in discreet, unbranded packaging.

5. Once your supply runs out, simply submit a short renewal form to get a refill. You will not need to attend another teleconsultation.

Just like birth control pills, the patch contains hormones. Your body will require some time to adjust to a change in hormone levels as your start using the patch.

During this time, you may experience some side effects such as headaches, nausea, bloating (water retention not fat gain), and breast tenderness. These are normal, and usually subside within 2-3 months of continuous patch use. It is worth noting that not everyone experiences side effects, and that their severity varies from person to person.

If this is your first time considering any form of birth control, we'd recommend that you schedule a Birth Control Teleconsultation with our doctors as they can better advise you on the types of birth control, and which would be most suitable for you depending on your individual health and lifestyle needs.

The patch is best applied to the upper outer arm, butt, stomach, or back areas. It should not be applied on your breasts. You can stick it on the same area each time, however it is recommended that you switch areas inbetween patches to prevent skin irritation.

We ship nationwide via LBC and in Manila via Lalamove.

Birth control pills and condoms take 1-2 business days to arrive in Metro Manila/Antipolo and 3-10 business days for the rest of the Philippines. Birth control patches take 9-20 days nationwide.

Delivery costs are as follows:

Metro Manila: 100PHP, Luzon: 120PHP, Visayas: 140PHP, Mindanao 160PHP

  1. Fill in our online health questionnaire.
  2. Our doctor will review your questionnaire responses and issue a prescription (if appropriate).
  3. We deliver your birth control to your doorstep in discreet, unbranded packaging.
  4. Once your supply runs out, simply submit a short renewal form to get a refill

Birth control pills and condoms take 1-2 business days to arrive in Metro Manila/Antipolo and 3-10 business days for the rest of the Philippines. Birth control patches take 9-20 days nationwide.

We may be able to attempt re-delivery. However, please note that additional charges may apply.

Unfortunately, due to health and safety regulations, we cannot accept returns on prescription medication. However, if you believe we have made an error with your order, please contact us at customer.care@ease-healthcare.com

For safety and privacy reasons, only the patient or their authorised person can collect the medication package. If you are not home, you will need to authorise someone to collect on your behalf. To do so, you can either call our hotline to let us know the detials of the authorized person, or indicate their details in the "additional comments" section of the checkout page.

All Ease healthcare users will have access to our medical support team and dedicated care team, meaning that you can get your questions answered and get additional help and support throughout your healthcare journey, even after your doctor's consultation is over. Please send your questions via the live chat or at customer.care@ease-healthcare.com and one of our care team members will get back to you as soon as possible.

For birth control pills you do not have to see a doctor. You just need to complete an online medical questionnaire with your details and health history, select your brand and our doctors will issue a prescription (if appropriate).

For birth control patches you need to see a doctor either via short video check in or a video teleconsultation. This is because the patch is a relatively new form of birth control, especially in the Philippines and we want to ensure patients are aware of how the patch works so that you can use it effectively.

For condoms you can simply make your purchase and our partner pharmacy will take care of your order.

In order to obtain birth control pills, patches or attend a teleconsultation with Ease you must be 18 and above. However, if you are under 18 and have a valid prescription, we will be able to fill your order. There is no age restriction for condom purchases.

Yes! As long as the prescription has not yet been filled, we can use your existing prescription to fill your order. Please remember that prescriptions may only be used for the quantity listed by your doctor and cannot be reused.

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