This is a teleconsultation that lasts up to 10 minutes. You will be able to discuss your symptoms or clarify any concerns and/or questions you may have regarding any symptoms you experience, as well as seek advice on future prevention. If appropriate, our doctors will be able to prescribe your treatment.

You can sign up for a Hair Loss Teleconsultation to speak with our doctor if you’re experiencing the below symptoms such as:

– Heavy Hair Loss
– Thinning Hair
– Widening Hair Parting

You can sign up for an Acne Teleconsultation to speak with our doctor if you’re experiencing the below symptoms such as:

– First time breakout
– Mild Acne
– Moderate to severe acne
– Pain & skin inflammation
– Irritated clogged pores
– Large, hard, painful bumps (Nodules)

If, during your teleconsultation, your doctor believes that your situation requires you to attend a physical check-up or face to face appointment, we will be able to arrange one for you via one of our partner clinics.

Absolutely! Telemedicine is safe and effective, as long as doctors have accurate, current information about your case (and this applies to both telemedicine and in-person visits). This is why it is important that you answer questions truthfully, accurately, and completely in the health assessment form, and your consultation.

Furthermore, all doctors on our platform have completed the Singapore Ministry of Health’s telemedicine e-learning course and are well-trained to deliver medical advice and prescribe treatments through telemedicine.

We deliver 7 days a week. If you opt for our 4 hour delivery service, between 10am – 5pm, we will ship your prescription to you within 4 hours of your doctor’s appointment. All orders made after 5pm will be shipped the next day. Please note that you, or an authorized person will need to be home to receive the package.

If you opt for our standard postal service, we will ship your medication on the same day as your doctor’s appointment / approval and you will receive it within 1 – 3 working days.